Terms and Conditions of Juan365 Casino

Effective Date: June 16 2026

Welcome to Juan365 Casino (referred to as “Juan365,” “we,” “us,” or “our”). These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you (“Player,” “User,” or “you”) and Juan365 governing your use of our online casino platform, website, and services. By registering an account, accessing our platform, or placing any wager, you acknowledge that you have read, understood, and agree to be bound by these Terms in full .

Juan365 operates as a licensed gaming entity in the Philippines under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) . We are committed to maintaining the highest standards of integrity, fairness, and responsible gaming in full compliance with all applicable laws and regulations, including PAGCOR’s Revised Regulatory Framework for Remote Gaming Platforms .

1. Acceptance of Terms

By using the Juan365 platform, you agree to these Terms and any additional rules, policies, or guidelines incorporated by reference. If you do not agree with any provision of these Terms, you must immediately cease using our services .

We reserve the right to modify, update, or amend these Terms at any time. Material changes will be communicated through our website, and your continued use of the platform following such updates constitutes your acceptance of the revised Terms.

2. Eligibility and Account Registration

2.1 Age and Legal Capacity

You must be at least twenty-one (21) years of age to register an account and participate in any gaming activities on Juan365 . By registering, you declare and warrant that:

  • You are of legal age to engage in gambling activities in your jurisdiction ;

  • You are not a minor or a person under legal guardianship;

  • You have the legal capacity to enter into this agreement.

2.2 Prohibited Persons

Under Philippine law and PAGCOR regulations, the following individuals are strictly prohibited from registering or using our platform :

  • Government officials and employees directly connected with the operation of the Government or any of its agencies;

  • Members of the Armed Forces of the Philippines, including the Army, Navy, Air Force, and the Philippine National Police;

  • Students enrolled in any school, college, or university in the Philippines;

  • Beneficiaries of the 4Ps program of the Department of Social Welfare and Development (DSWD);

  • Individuals included in PAGCOR’s National Database of Restricted Persons (NDRP) ;

  • Holders of PAGCOR’s Gaming Employment License ;

  • Persons subject to other legal or contractual prohibitions.

2.3 Account Registration Process

To create an account, you must complete our Know-Your-Customer (KYC) verification process, which includes providing the following information :

  • Full name (as it appears on your government-issued ID);

  • Date and place of birth;

  • Current and permanent address;

  • Contact number and email address;

  • Nationality;

  • Occupation and source of income .

You must submit a valid, government-issued photo-bearing identification document (e.g., Driver’s License, Passport, SSS ID, TIN ID, Postal ID, Voter’s ID, UMID, or National ID) .

2.4 One Account Per Player

Each player is permitted to maintain only one (1) account on Juan365. The creation of multiple accounts (“multi-accounting”) is strictly prohibited and constitutes a violation of these Terms. We reserve the right to suspend or close duplicate accounts and forfeit any associated funds .

2.5 Verification and Authentication

We implement a strict verification process to ensure that only the registered player accesses their account. This includes :

  • Account password protection;

  • One-Time PIN (OTP) verification for login via your registered mobile number ;

  • Optional biometric verification (facial recognition, fingerprint scanning, or iris scanning) .

2.6 False Information

Providing false, inaccurate, or misleading information during registration is a serious violation. If we discover that you have submitted false information, we reserve the right to:

  • Cancel your registration;

  • Forfeit all remaining balance in your account ;

  • Report the matter to the appropriate authorities.

3. Player Accounts and Financial Transactions

3.1 Account Funding

All funding of your Juan365 account (the “Online Gambling Transaction Account” or OGTA) shall be conducted through Anti-Money Laundering Council (AMLC)-compliant channels, including :

  • Over-the-counter and online banking;

  • E-wallet systems (e.g., GCash, Maya, PayPal);

  • Other legitimate money transfer services accredited by the Bangko Sentral ng Pilipinas (BSP) .

Important: Funding via credit cards or other credit facilities shall only be permitted for accounts determined to have low responsible gaming risk, based on our Player Tiering System .

3.2 Initial Deposit

The minimum initial deposit to activate your Juan365 account is ₱1,000.00 (One Thousand Pesos). This deposit must be maintained for thirty (30) days, after which you may utilize it at will .

Additional deposits (top-ups) shall be in increments divisible by ₱500.00.

3.3 Funding and Withdrawal Restrictions

To maintain the integrity of our platform and comply with AML/CFT regulations, the following restrictions apply :

  • You may only fund and withdraw using payment channels registered under your name;

  • Funding, withdrawals, or transfers from or to an account other than your registered accounts is strictly prohibited ;

  • Fund sharing or “pasaload” between players is strictly prohibited ;

  • All transactions must be attributable to your registered player account.

3.4 Withdrawals

Withdrawal requests shall be processed in accordance with our standard procedures, subject to verification requirements. We reserve the right to:

  • Conduct additional KYC verification before processing withdrawals;

  • Withhold funds pending investigation of suspicious activity;

  • Apply applicable processing fees in accordance with our published fee schedule.

Processing times may vary depending on the payment channel used and verification requirements.

3.5 Account Verification and Due Diligence

Juan365 maintains a risk-based approach to Customer Due Diligence (CDD). We may escalate verification to Enhanced Due Diligence (EDD) for accounts assessed as high risk, including but not limited to Politically Exposed Persons (PEPs) 

4. Betting Rules and Gameplay

4.1 General Betting Rules

All bets placed on Juan365 are subject to the specific rules of each game offering. By placing a wager, you accept the game rules as displayed and agree to be bound by the outcomes determined by our certified Random Number Generator (RNG) systems .

4.2 Bet Acceptance and Settlement

  • Bets are deemed accepted only upon confirmation by our system;

  • Juan365 reserves the right to void or cancel bets under specific circumstances, including but not limited to technical errors, system malfunctions, or suspicious betting patterns ;

  • In the event of a dispute, the decision of Juan365, subject to PAGCOR oversight, shall be final.

4.3 Game Display Requirements

Our platform is designed to clearly display :

  • The total amount you have wagered on the current game;

  • Winning hands or outcomes (clearly labeled);

  • Tournament structures and prize allocations, where applicable;

  • Rake schedules and any applicable fees, prior to gameplay.

4.4 Game Rules Availability

All game rules shall be readily available on our platform and presented in an easily understandable manner. You are responsible for reviewing the rules of each game before participating .

5. Bonuses and Promotions

5.1 Bonus Terms

All bonuses, promotional offers, and rewards are subject to specific terms and conditions that govern their use. These terms include :

  • Wagering Requirements: The number of times you must wager the bonus amount before it becomes withdrawable;

  • Eligible Games: A list of games that contribute to wagering requirements (different games may have different contribution percentages);

  • Maximum Bet Size: The maximum allowable bet while using bonus funds;

  • Expiration Dates: The period within which you must meet wagering requirements.

5.2 Bonus Abuse

Bonus abuse, including creating multiple accounts to claim promotions, collusion, or any attempt to circumvent bonus terms, is strictly prohibited. We reserve the right to:

  • Void bonuses and associated winnings;

  • Suspend or close accounts involved in bonus abuse;

  • Forfeit funds obtained through promotional abuse.

5.3 Specific Bonus Conditions

You are responsible for reading and understanding the specific terms attached to each bonus offer. Bonus-specific terms will be displayed at the time of claiming the offer. Failure to comply with bonus terms may result in the forfeiture of bonus funds and associated winnings.

6. Responsible Gaming

6.1 Our Commitment

Juan365 is committed to promoting responsible gaming. We provide tools and resources to help players manage their gaming activities, including :

  • Deposit limits (daily, weekly, or monthly);

  • Loss limits;

  • Session time limits;

  • Self-exclusion options;

  • Cooling-off periods.

6.2 Responsible Gaming Reminders

Upon logging in, you will be presented with responsible gaming reminders, including video clips and infographics prepared in accordance with PAGCOR guidelines. You must read and accept the Terms of Use before accessing the gaming interface .

6.3 Prohibited Conduct

You agree not to engage in any form of compulsive or irresponsible gambling. If you suspect that you may have a gambling problem, we encourage you to seek assistance from available help resources and support helplines.

7. Intellectual Property

7.1 Ownership

All content, materials, and intellectual property on the Juan365 platform, including but not limited to:

  • Trademarks, logos, and service marks;

  • Software, source code, and algorithms;

  • Graphics, designs, and user interfaces;

  • Text, images, and audio-visual content;

are the exclusive property of Juan365 or its licensors. You may not reproduce, distribute, modify, or create derivative works from any platform materials without our prior written consent .

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our platform for personal, non-commercial entertainment purposes. This license does not grant you any ownership rights in our intellectual property.

8. Data Privacy and Protection

Your privacy is important to us. We process your personal data in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012 (DPA) . By accepting these Terms, you acknowledge that you have read and understood our Privacy Policy, which is incorporated herein by reference.

Our data practices include:

  • Collection and processing of personal data for account management, KYC compliance, and transaction processing;

  • Data sharing with trusted third parties under strict confidentiality agreements;

  • Implementation of robust security measures to protect your information.

For more details, please refer to our Privacy Policy.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Fraud and Cheating: Attempting to defraud Juan365, other players, or using software or devices to manipulate game outcomes;

  • Collusion: Coordinating with other players to gain an unfair advantage;

  • Money Laundering: Using our platform for any money laundering, terrorist financing, or other illegal financial activities;

  • Unauthorized Access: Attempting to access, interfere with, or disrupt our systems, servers, or networks;

  • Multiple Accounts: Creating more than one account per person ;

  • Minors: Allowing any person under 21 years of age to use your account;

  • Abusive Conduct: Engaging in abusive, threatening, or harassing behavior towards our staff or other players.

Violation of any prohibited activities may result in immediate account suspension, forfeiture of funds, and reporting to PAGCOR and other relevant authorities.

10. Account Suspension and Termination

10.1 Grounds for Suspension

We reserve the right to suspend or terminate your account in the following circumstances:

  • Violation of these Terms or any applicable laws or regulations;

  • Provision of false, inaccurate, or misleading information;

  • Suspicion of fraudulent, collusive, or illegal activity;

  • Bonus abuse or multiple account creation;

  • Breach of responsible gaming policies;

  • At the request of PAGCOR or other regulatory authorities.

10.2 Effect of Termination

Upon account termination:

  • All outstanding bets may be voided;

  • Account balances may be forfeited;

  • Your access to the platform will be revoked;

  • We reserve the right to report your activities to relevant authorities.

10.3 Self-Exclusion

If you choose to self-exclude from our platform, we will take reasonable steps to prevent you from registering future accounts. However, you acknowledge that you bear responsibility for not attempting to circumvent self-exclusion measures.

11. Disclaimer and Limitation of Liability

11.1 No Warranty

Juan365 provides the platform on an “as is” and “as available” basis. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

11.2 Limitation of Liability

To the fullest extent permitted by law, Juan365, its officers, directors, employees, and agents shall not be liable for:

  • Any indirect, incidental, special, or consequential damages;

  • Loss of profits, data, or business opportunities;

  • Damages arising from unauthorized access to your account or data;

  • Damages resulting from system failures, technical errors, or service interruptions.

11.3 Player Responsibility

You are solely responsible for:

  • Maintaining the confidentiality of your account credentials;

  • All activities conducted through your account;

  • Complying with applicable laws and regulations in your jurisdiction.

12. Dispute Resolution

12.1 Internal Resolution

In the event of any dispute, you agree to first contact our customer support team to seek a resolution. We will make reasonable efforts to resolve disputes promptly and fairly .

12.2 Regulatory Oversight

PAGCOR has regulatory oversight over our gaming operations. For unresolved disputes, you may escalate matters to PAGCOR in accordance with their dispute resolution procedures.

12.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal proceedings arising out of or relating to these Terms shall be brought exclusively in the courts of the Philippines.

13. Amendments and Modifications

We reserve the right to amend these Terms at any time. Changes will be posted on our website, and your continued use of the platform after such posting constitutes your acceptance of the updated Terms .

For material changes, we will make reasonable efforts to notify you via email or through platform notifications.

By registering an account and using Juan365 Casino, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

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