Privacy Policy for Juan365 Casino
Effective Date: June 16 2026
Juan365 Casino (referred to as “Juan365,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your data when you access and use our online casino platform. By registering an account and using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.
Our operations as a licensed gaming entity in the Philippines are conducted under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). We strictly adhere to the provisions of the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations, as well as the guidelines set forth by the National Privacy Commission (NPC) .
1. Information We Collect
To provide you with secure, personalized, and compliant gaming services, we collect the following categories of information:
| Category | Information Collected | Collection Method |
|---|---|---|
| Personal Information | Full name, date of birth, gender, residential address, contact number, email address, and government-issued ID details. | Registration forms and Know-Your-Customer (KYC) verification processes . |
| Financial Data | Payment method details, transaction history, deposit/withdrawal records, and e-wallet information (e.g., GCash, Maya, PayPal). | Banking integrations and payment processors compliant with Bangko Sentral ng Pilipinas (BSP) regulations . |
| Technical Information | IP address, device type, browser data, session logs, and geolocation information. | Automated collection systems, cookies, and tracking technologies. |
| Gaming Activity | Game preferences, betting patterns, session duration, and account history. | Platform analytics and user interaction tracking . |
| Communication Records | Support tickets, chat transcripts, and email correspondence. | Customer service interactions . |
2. Purpose of Data Collection
We process your personal information for specific, legitimate purposes essential to our operations:
Account Management: To create, verify, and manage your player account .
Financial Transactions: To process deposits and withdrawals securely, ensuring compliance with Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) regulations .
Regulatory Compliance: To verify your identity and age (ensuring you are 21 years or older), comply with PAGCOR requirements, and adhere to the National Database of Restricted Persons (NDRP) .
Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance .
Platform Improvement: To analyze user behavior and preferences to enhance our game offerings and user experience .
Marketing & Promotions: To send promotional offers and updates, but only with your explicit consent. You may opt-out at any time.
Security: To monitor for fraudulent activities and maintain the integrity of our gaming environment
3. Data Sharing and Third-Party Disclosures
We value your trust and do not sell your personal information to external companies for their marketing purposes . However, we share your data with trusted third parties under strict confidentiality agreements to facilitate our services:
Payment Processors: To handle financial transactions (e.g., GCash, PayPal).
Identity Verification Services: To conduct KYC checks and prevent fraud.
Regulatory Authorities: PAGCOR, the National Privacy Commission, and law enforcement agencies when required by law or for compliance reporting .
Technology Providers: For platform hosting, maintenance, and security enhancement .
All third-party relationships operate under comprehensive data processing agreements that specify usage limitations and security requirements.
4. Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, and destruction:
Encryption: Advanced encryption protocols (SSL/TLS) for data transmission and storage .
Access Controls: Multi-factor authentication and restricted administrative access.
Monitoring: Regular security audits, vulnerability assessments, and network monitoring systems .
Training: Employee training programs on data protection best practices .
5. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory obligations:
Active Accounts: Data is retained throughout the duration of your account activity.
Financial Records: Transaction records are maintained for an extended period to comply with AML regulations and audit requirements .
Inactive Accounts: Information is subject to secure deletion after a defined period of inactivity, in accordance with internal policies and the National Archives of the Philippines requirements .
Once data is no longer needed, it undergoes secure deletion processes to ensure it cannot be recovered or misused.
6. Your Data Privacy Rights
As a data subject under the Philippine Data Privacy Act, you have specific rights regarding your personal information :
Right to be Informed: You have the right to know how and why your data is being collected and processed.
Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectify: You may correct inaccurate or incomplete personal information.
Right to Erasure/Blocking: You may request the deletion or blocking of your personal data under certain circumstances.
Right to Object: You may object to the processing of your data for specific purposes, such as marketing.
Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
Right to File a Complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission.
7. Cookies and Tracking Technologies
We utilize cookies and similar tracking technologies to enhance user experience, maintain session security, and analyze platform performance. Essential cookies enable core functionality, while optional cookies support analytics and personalization based on your consent. You can manage your cookie preferences through your browser settings
8. Updates to this Privacy Policy
We reserve the right to update or modify this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Any material changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
Juan365 Casino
Address: 1522 Paz St, Paco, Manila, 1007 Metro Manila, Philippines
Phone: +639677137966
Email: juan365.blog@gmail.com
Website: https://juan365.blog/
10. Responsible Gaming Commitment
Juan365 Casino is dedicated to promoting responsible gaming. We provide tools for players to manage their gaming activity, including deposit limits and self-exclusion options. We strictly prohibit minors and individuals listed in the NDRP from accessing our platform